IT Service Management Software for Better IT Service Delivery
Manage IT services with greater control using Motadata ServiceOps. Easy Outdesk helps you implement and support it around your business requirements.
One Platform for IT Service Management
Connect service workflows, IT assets, automation and operational controls to create a more structured approach to IT service delivery.
Service Management
Manage incidents, service requests, problems and changes through structured workflows that give IT teams greater control over service delivery.
IT Asset & Configuration Management
Track hardware, software, non-IT assets and configurations throughout their lifecycle with centralized visibility and control.
Patch & Deployment Management
Identify required patches, prioritize updates and manage deployment across supported operating systems.
ITIL® Aligned
Adopt proven service management best practices with workflows designed around incident, problem, change and release management.
Agentic AI & Orchestration
Use AI to classify requests, route service tasks and automate workflows across connected systems.
Connected IT Operations
for Optimal Output
Manage IT Services More Effectively
Bring service requests, incidents and IT workflows into a structured process that helps teams respond consistently and keep services running smoothly.
Incident & Request Management
Manage incidents and service requests through defined workflows, priorities and assignments to help teams respond efficiently.
Problem & Change Management
Connect recurring issues and planned changes with structured processes that help teams investigate problems and manage change more effectively.
Service Level Management
Set service expectations, track SLA performance and give teams better visibility into outstanding commitments.
IT Asset & Configuration Visibility
Connect service activities with asset and configuration information to give IT teams more context when investigating issues and managing requests.
Workflow Automation
Automate repetitive service tasks, approvals, notifications and routing to reduce manual work across IT service processes.
Self-Service & Knowledge
Give users access to service requests and knowledge resources while helping IT teams reduce repetitive support tasks.
Make Every IT Service Request Easier to Manage
Give IT teams the visibility, workflows and automation they need to manage requests efficiently and deliver more consistent service.
Receive
Capture incidents and service requests through structured channels and bring them into one service desk.
Prioritize
Classify and route requests based on their type, priority and service requirements.
Resolve
Give IT teams the workflows, information and context they need to work through requests efficiently.
Improve
Use service data, SLA performance and recurring issue patterns to identify opportunities to improve IT service delivery.
Manual Patch Management
- Check systems individually
- Manually identify missing updates
- Coordinate updates across teams
- Repeat deployment tasks
- Unpatched vulnerabilities remain harder to address
Structured Patch Management
- Centralized patch visibility
- Automated patch discovery
- Policy-based deployment
- Automated patching workflows
- Prioritize and address critical updates faster
Make ServiceOps Work for Your Business
Easy Outdesk helps you implement, configure and support ServiceOps around your IT service requirements.
Motadata's Sole Distributor in Malaysia
Easy Outdesk is Motadata's sole distributor in Malaysia, combining Motadata solutions with local implementation expertise and support.
Sole Distributor inMalaysia
Give Your IT Teams a Better Way to Manage Services
Talk to Easy Outdesk about implementing ServiceOps around your service workflows, IT asset management and support priorities.
Got Questions?
Frequently Asked Questions
Motadata ServiceOps provides comprehensive IT service management including Incident, Problem, Change, Release, Asset, Knowledge, and Service Level Management, all aligned with ITIL® best practice frameworks.
ServiceOps tracks hardware, software and network assets throughout their lifecycle with automated discovery, relationship mapping (CMDB), warranty tracking and software compliance monitoring.
Yes. ServiceOps is highly scalable, supporting internal IT departments as well as Managed Service Providers (MSPs) requiring multi-tenant service delivery with custom SLAs and portals.
Yes. As Motadata's sole distributor in Malaysia, Easy Outdesk provides complete deployment, process consulting, system integration, staff training and dedicated local support.
Yes. ServiceOps features open REST APIs and pre-built integrations for monitoring tools like ObserveOps, Active Directory, messaging tools, email, and enterprise software.