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Transportation & logistics Solutions

Transportation & Logistics

We specialize in providing a wide range of comprehensive services tailored to meet the specific needs of the Freight Forwarding, shipping, and logistics industries with expertise in Key Account management, Customer service, Inside Sales, Digital Marketing & Back office support, we offer a one-stop solution for businesses in this sector. Our dedicated team of professionals ensures exceptional service delivery, helping our clients streamline their operations, boost efficiency, and enhance customer satisfaction.

Trust us to handle your diverse requirements, from managing customer inquiries and optimizing sales strategies to handling logistics operations and providing IT support.

With our industry knowledge and experience, we are your trusted partner in navigating the complexities of the freight, shipping, and logistics landscape.

Area of Expertise

Ocean Freight

Air Freight

Land Freight

Domestic

Express

Logistics

Services

Key Account Managment

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Sales Support

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Customer Care Support

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Back Office Support

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Key account Management

A centralized and dedicated Account manager and team for your company

Serve as Primary Customer Contact

For customers, addressing inquiries, resolving issues, and ensuring their satisfaction through excellent customer service.

Account Management

Our expert team excels in Key account management provides comprehensive support, Maintain and develop existing accounts and build strong relationships with strategic customers.

Customer Helpdesk E-mail Query Support

Customer helpdesk provides efficient and reliable support for all e-mail queries ensure timely responses and resolution to Customer’s needs and concerns.

Customer Needs Identification

Our dedicated team specialize in identifying the unique needs of customers, using our expertise to understand their requirements and provide solutions that exceed expectations.

Managing High Volume E-mail

From inbound and outbound e-mails from customers, External and Internal stakeholders.

Sales

Quoting Customers using both contract rates and spot rate platforms from carriers.

Rate Negotiation

Negotiates for rates improvements/ or arrangements.

Price Quotation and Pickup Queue Maintenance

Price Quotation Maintenance and Pickups Queue Optimization ( Ocean,Air,Land Freight,NVOCC)

Shipping Solutions

Provide Strategic shipping solutions to ( Ocean, Air, Land) to minimize cost

Space Reservation for Transportation

Reserve necessary space on ships, aircraft and trucks.

Efficient Cargo Booking

Collaborating with Carriers, Customers, Overseas Counterparts, and Agents”

Overseeing shipments day to day activities

Our dedicated team provides comprehensive shipment oversight for daily operations, ensuring smooth logistics management, timely execution, and effective coordination throughout the shipping process, so you can focus on your core business with confidence and peace of mind.

Freight Forwarder and Clearing Agent Coordination

Maintain constant follow-up with the freight forwarders & clearing agents for import/export shipments.

Shipment Readiness and Customs Compliance Management

Provide project team /customers feedback on shipment readiness, transit time, and arrival details, Customs documentation as per new rules & regulation of Customs, Customs Exit/Entry and Customs deposit follow-up and liaising with Port Authority.

Shipment Handling Instructions Issuance

Issue shipment handling instructions to all relevant parties.

Pre-alert and Arrival Notifications

Our pre-alert and arrival notification services ensure that you stay well-informed about the status and expected arrival of your shipments, providing timely updates and notifications to keep you informed every step of the way. Rely on our proactive approach to pre-advising and arrival notifications for a seamless and transparent shipping experience.

Troubleshooting and Escalation Resolution

Communicate with Different stations to solve issues at destination or origin.

Customer Report Maintenance

Effortlessly maintain detailed reports of every shipment for your valued customers, providing insightful data and analysis to optimize your business operations and enhance customer satisfaction.

Billing and Collection Coordination

Liaise with Billing, Credit and Collection to ensure all services rendered are collected in full and on-time.

Sales Support

Our Sales Support Services Team is dedicated to delivering exceptional customer service by promptly receiving enquiries and providing timely, accurate quotations. They go the extra mile by actively following up with customers, ultimately securing bookings and fostering strong client relationships.”

Receive enquiries and send timely quotations
Follow up with customers and win bookings
Create Bookings
Contract Management
Procure Shipment Details
Cost & Sell updates
Provide Sales Support

Back Office Logistics

Export and Import Document Processing

Simplify your (Sea, Air, Land freight) Export and Import process with our reliable export documents processing services. We handle all the complexities of document preparation, including Bills of Lading, Airway Bill, Truck Consignment Note, Commercial Invoices, Packing lists, and more, ensuring compliance and efficiency.

Logistics Data entry

Streamline your logistics operations with our meticulous and accurate data entry services, ensuring efficient management of critical information.

Experience seamless logistics data entry, allowing you to focus on core activities while we handle the meticulous task of recording and organizing vital logistics data

Purchase order Entry

Efficiently handle your purchase order data entry tasks with precision and accuracy, ensuring seamless record-keeping and streamlined procurement processes.

Experience hassle-free purchase order data entry services, freeing up your valuable time and resources while ensuring error-free data management for your procurement operations.

Freight booking Administration

Effortlessly manage and streamline your freight booking process with our comprehensive administration services, ensuring efficiency and accuracy every step of the way.

Experience hassle-free freight booking administration with our expert team, enabling you to focus on your core business while we handle the logistics intricacies.

Freight Bill Processing

Freight rates and other contracts are stored in a secured master data.

Bills of lading and arriving freight invoices are processed and sent to the client as scanned photos and electronic data.

The pertinent Information from invoices received for processing is extracted to create a new document in the client’s desired format.

Bill of ladings are compared with the respective freight bills and indexed by date, carrier, cost, and client.

The data Is then compared against contracts that are on file. “Any discrepancies” are flagged.

Validated bills are forwarded for payment processing.

Freight Bill Auditing

Our team of freight back office experts meticulously examines, adjusts, and verifies carrier rates for accuracy. With our thorough auditing process, we ensure accurate invoicing by double-checking rates after the bill entry process.

Freight Payment Processing

Efficient Claim Management

Experience our high-quality claims processing service that is reliable and accurate. We handle the entire claim process, from registration to validation and settlement. Our services ensure quick turnaround times and a high level of accuracy in claim settlement.

Emergency Hotlines & Dispatching Services

Tracking and Tracing

Customer Care Support

Our experts at the frontline are on a mission to provide an exceptional experience to each customer 24x7. Our team of well-trained logistics and customer service ninjas have access to real-time data that allows them to provide your customers excellent service.

Omni channel, Multilingual Customer helpdesk
Phone Desk
Live chat Services
Email Support
Pickup scheduling and Tracking support

Industries We Serve

With our industry knowledge and experience, we are your trusted partner in navigating the complexities of the freight, shipping, and logistics landscape.